Intelliworx News and Announcements
Find the latest news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, healthcare facilities, and the private sector.
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Why Standardized Processes are Key to Effective AI Use in Federal Agencies (FEDweek)
The push for artificial intelligence (AI) in government faces a major challenge. Without standardizing business processes and IT infrastructures, agencies risk repeating the inefficiencies of past modernization efforts. Despite years of attempts to standardize, many federal agencies continue to operate in silos. This has resulted in duplicated efforts, inefficiencies, and budget overruns. Without addressing the underlying issues, AI could further complicate IT systems, leading to even greater fragmentation. Intelliworx CEO Rob Hankey explores why successful AI integration hinges on standardizing processes before automating them. Read the full post here: Government AI Push Should Prioritize Standardization or Risk Repeating History (FEDweek)
With all eyes on recruiting, healthcare also has a retention problem
Recruiting is just one part of the talent shortage puzzle; the best way to begin refilling a leaky bucket is to seal the leak by Intelliworx Recruiting is top of mind for many healthcare employers, and more and more are investing time in the function. For example, “MGMA polling from late 2023,” found “nearly eight in 10 (78%) of medical group leaders spent more time on recruitment and interviewing last year than the previous year.” The findings were included in a healthcare staff compensation report from the association which includes a mix of polls MGMA has fielded over the last few years. Never miss a post! Subscribe to our weekly newsletter by email. Yet recruiting is only one part of the problem. Another key part is retention and retention rates are astonishingly high in some areas. As a case in point, MGMA says clinical staff turnover is at a rate […]
An interview with the ‘Godmother of Government CX’ on agencies and modernization
Martha Dorris says good customer experience (CX) is a ‘patriotic’ initiative that provides better service and enables the government to run more efficiently and effectively by Intelliworx The concept of customer experience (CX) is getting a lot of attention in Washington, DC these days. While improving experiences sounds like a task for an entertainment company rather than a government, the motivation for better CX boils down to efficiency and effectiveness. So, says Martha Dorris. She spent 34 years championing CX initiatives from her post within the General Services Administration (GSA). Her work there earned the endearing moniker “godmother of government CX.” Today, while she’s retired from the civil service, she remains active as a consultant and host of a government-focused podcast The CX Tipping Point. “People used to laugh at me at the GSA, because, they thought, ‘customer experience? ‘We’re a government, not Disney,” she told us in an interview […]
Many healthcare employers see the struggle to recruit nurses grow
Nurses are the backbone of the healthcare system, yet a dearth of talent means this persistent problem continues to weigh on employers by Intelliworx As it is with providers, healthcare employees everywhere are struggling to attract nurses. That’s according to a new report by the Medical Group Management Association (MGMA). Citing an MGMA Stat poll from May 2024, the report says, “22% of medical group leaders say their nurse recruitment and hiring efforts improved in the past year, while the majority (78%) say they have seen little change (43%) or experienced worsened conditions (35%).” The top factor contributing to this healthcare recruiting challenge is a dearth of talent. There simply aren’t enough nurses and it’s hitting rural locations even harder. Why? “While some practice leaders noted a smaller pool of candidates in their rural markets, most respondents pointed to tough competition for qualified candidates from hospitals and larger organizations with […]
How healthcare staff compensation has changed over the last five years
“Sizable compensation increases for these roles are in line with anecdotal reports about the continuously competitive labor market,” according to a new report by MGMA by Intelliworx The shortage of providers is perhaps the biggest challenge facing rural healthcare facilities. Accordingly, there’s a lot of focus on incentives to attract more providers, particularly compensation. Providers are an important part of the puzzle. However, it’s important to remember they usually have a team to support them. These team members handle a wide range of supporting tasks from negotiating with payers – to prepping patients to be seen by a provider. They are crucial to keeping things running smoothly. To that end, the Medical Group Management Association (MGMA) is out with a new report that benchmarks the growth in management and staff compensation. While the report benchmarks the changes over several different time periods, we believe the 5-year time frame is the […]
How the U.S. Government’s digital transformation efforts are reducing the “time tax”
A new report illustrates how federal agencies are using “human-centered design” to improve customer experience (CX) and save everyone time, effort and money by Intelliworx Many government processes are initiated by completing a form. You read the instructions, fill out the data, and submit the document – and then wait to hear about the next steps. These forms tend to be long, complicated and take time to complete. The Office of Management and Budget (OMB) has called this a “time tax” on several occasions. Our very own CEO Rob Hankey recently observed one such process up close. His wife recently attained U.S. citizenship, which involved completing many forms over years. For example, she completed one form to enter the country on a fiancé visa. Then, once married, she completed a separate form to apply for a green card. Later, when she met the prerequisites to apply for citizenship, she filled […]
![What physicians want from healthcare employers evolves over a career [survey]](https://homepage.itwxdev.com/wp-content/uploads/2024/07/physicians-healthcare-employers-ahmed-05anl8hcj5w-unsplash-1920-400x250.jpg "What physicians want from healthcare employers evolves over a career [survey]")
What physicians want from healthcare employers evolves over a career [survey]
Saddled with debt, newly minted doctors say compensation is the top factor they look for in a first employer; however, work-life balance, family and geography are increasingly influential as tenure lengthens by Intelliworx Compensation is back in style – at least for newly minted physicians looking for their first gig post-residency. That’s according to a joint report by Jackson Physician Search and the Medical Group Management Association (MGMA). The report, based on a survey of physicians and hospital administrators, shows that the newest generation of physicians, Generation Z (1997-2012), also commonly referred to as Zoomers, care more about their compensation than Millennials (1981-1996). More than three-quarters (76%) of new physician surveys said the top factor they look for in their first job after completing residency was compensation. This was followed by location (64%) and work-life balance in a distant third with just 38%. This is at odds with conventional wisdom […]
7 interesting benefits government agencies should experience when modernizing their forms and application processes
Intelliworx has worked with 39 different government agencies over the years to modernize thousands of government forms, improve data collection, and the associated business processes by Intelliworx The first step in many government processes often requires filling out a form. In many cases, a form is the beginning of an application process – an application for benefits, permits, approval, scholarships, or licensing. The form itself is nothing more than a means to collect data for a future decision. Getting things right is important because the decision, as in the case of government entitlements, can be life-changing. If the first step in a process is broken, the problem will cascade causing much bigger problems later. The recent modernization of the FASFA form is a good illustration of what can go wrong. This is just one example, however, and while it’s received a lot of attention, there are many examples of government […]
20 telework tips for government agencies, leaders and individual contributors
Here’s a well-researched list of ideas stemming from government, human resources and consulting firms for running effective telework, remote and hybrid offices via Intelliworx The current debate over teleworking in government primarily centers on where work is performed. Whether your personal inclinations favor telework or not – that’s the wrong focus. A better debate would center on productivity, as our CEO Rob Hankey wrote recently for Government Executive. The pandemic that necessitated telework is long over, but it’s had a lasting impact. In the years since, we’ve had a lot of time to experiment with telework programs – and document some of the best practices. Recently, we canvassed telework management ideas stemming from government agencies, human resources experts and consulting firms. We’ve organized what we found into 20 tips that are segmented into three sections: Telework tips for agencies and policy; Telework tips for leaders and managers; and Telework tips […]
3 systemic problems in healthcare staff that may magnify the talent shortage
Observations from three healthcare conferences suggest the short-term remedy for backfilling vacant provider positions may be making the problem worse in the long run by Intelliworx There’s an intense shortage of provider talent in healthcare. While there’s no disagreement over that fact, leaders may be unknowingly adding to the problem. That’s our takeaway after having exhibited at three healthcare conferences over the last six months or so. These conferences included the 3RNET annual conference, which is aimed at hospital administrators; the AAPPR annual conference serving recruiters who specialize in finding providers; and the ASHHRA which is for healthcare human resources staff. We sent a handful of people to work at the booth and walk the floor at each event. We universally heard about the talent shortage at these conferences – and made some observations about the way the industry is addressing this key issue. 1. Healthcare leaders are too busy firefighting […]